I bought my 000-13E brand new for 00.00 two years ago and kept it in the hard shell case that I bought brand new for 0.00. Both the guitar and case are included in the sale and both are in EXCELLENT condition! I did not notice any major cosmetic flaws on the guitar before putting it back in the case and getting it ready for shipping. The playability and sound for me has always been perfect. The only reason I am selling it is because I would like the money for something else.